Policies

Returns and Exchanges
Privacy Statement
Information collected online

Use of personal information
Sharing information with third parties

Updating personal information
Privacy of Children
Links
Updates to privacy Statement
Security Statement

Copyright

 

 

 

Returns and Exchanges

To return merchandise that is defective or for warranty information,please email us at info@adventuretrailers.com

We expect you'll be pleased with your purchase. Returning your order for exchange or refund, must must be done within 30 days from the invoice date. All items must be unused and in new condition. All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Please call our customer service representative as soon as possible. For your protection, we suggest you return your merchandise via Fedex, UPS or insured Parcel Post. We do not accept C.O.D's.  Once any item has been used it cannot be returned or refunded. The only exception would be a manufacturing defect.

Electrical components must be unopened and unused for returns and exchanges.

The warranty does not apply to damage resulting from impact, user neglegence or improper mounting/adjustment.

Refused Orders and Returned Orders will be charged for shipping, and a 10% restocking Fee

Returned merchandise is subject to inspection before issuing a refund or exchange. Once product condition is determined, we will issue a refund or exchange the product. A refund will be processed (excluding original shipping costs and/or restocking fees) to your credit card 7 to 14 days after we receive the returned product. Customers are responsible for all shipping costs unless the product is defective or there was an error in filling the order, in which case we will gladly issue a call tag. Please make sure you are ordering the correct item. If you are unsure please call us to get more information on a product. If you order the wrong product and need to return it you will have to pay all the shipping costs.

For product exchanges, item(s) must be returned unused and in resalable condition (as outlined above). A written explanation of the exchange with your contact info, including an original purchase receipt must accompany the product. Any additional expenses and/or shipping charges will be charged to the original credit card supplied.

Pricing may change at any time. AT will notify you of any price changes that effect a product you have ordered.

Privacy Statement

We value you as our customer and respect your privacy. We collect information about you through our website in an effort to enhance your shopping experience and to communicate with you about our products and services

This privacy policy is to assist you in understanding what information we gather about you when you visit this website, how we use and share that information, as well as the safeguards we have in place for that information.

Any personal information you provide to us on our website when you register or purchase products or services is maintained in private files on The BigCommerce secure Web server. We will not sell, rent or share your email address with others for them to send you unsolicited email.

Information collected online

We gather navigational information during each visitor’s use of our website. In the process of gathering navigational information, non-personally identifiable information (such as: domain type, browser version, service provider and IP address) may be collected. This information tells us about the use of our website by visitors. It also tells us about the technical efficiencies of our website and services.

We may ask you to provide personal information when you establish or update an account with us. The necessary information includes name, address, email address, recipient’s name and email address, order information, telephone number and credit card information.

Use of personal information

We use the personal information collected from you for the following purposes:

  • To deliver products ordered, fulfill requests and to process returns or exchanges;
  • To understand the needs and preferences of our customers, possibly through surveys, product evaluations;
  • To develop, market and sell products and services to you and to tailor your experience on our website;
  • To contact you or the product recipient(s) in the event of order or delivery difficulties;
  • To manage and develop our business and operations, administer accounts, collect and process payments;
  • To respond to your inquiries; 
  • To deliver information through the various communication channels you have provided to us about our products or website, including adding you to our email list or to our customer phone and mail marketing list.

If at any time you would like to stop future delivery of promotional email, please follow the removal instructions located at the bottom of each message. Asking us to stop delivery of future promotional email will not prevent you from receiving email communications relating to any online order you place at on our website, operational email communications or emails forwarded to you by a friend that tell you about our products.

Sharing information with third parties

We use third parties to help us provide services to you such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering drawings or contests. Third parties also provide aggregate, comparative information on the performance of our site to us.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to enforce or apply our Terms & Conditions, conform or comply with the law or is necessary to protect us, the users of our website or others.

If we ever merge with, are acquired by or acquire another business entity, some or all of the personal information collected about you may be shared with this entity, as well as retained by us.

Updating personal information

We provide you with the opportunity to update or modify your personal information, including billing and shipping information, by logging into your account.

Privacy of Children

To ensure compliance with federal law, we do not knowingly collect or maintain information provided by children under the age of 13.

Links

For your convenience, our website may include links or information related to websites maintained by third parties. We do not, in any respect, control or operate the products, services or information offered or provided on these third party websites. The links and materials provided on our website are to be used for information purposes only. We explicitly disclaim any responsibility for the accuracy, content or availability of information found on websites that link to or from our website. We encourage you to review the separate privacy policies of each site you visit.

Updates to privacy Statement

We reserves the right, at our discretion, to change these terms, conditions and restrictions provided on this website at any time and for any reason.

Security Statement

The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than us.

We implement the above security measures on this site, you should be aware that 100% security is not always possible.

Copyright

The contents of this website including all images, text, graphics and logo are the property of Adventure Trailers and are protected by US and International copyright and trademark laws. The information included on this website cannot be copied, reproduced, displayed, distributed, stored or transmitted without authorization from Adventure Trailers.